ABOUT US

 
WELCOME

 

CALL CENTER SOLUTIONS DUBAI is unique in its top-notch expertise in the Contact Center industry, specializing in Europe & Middle East markets for 15+ years. We offer wide range of products and services from advanced Call Center IT Solutions & Hardware, Contact Center & Customer Care Excellence Consultancy, Call Center Assessments-Consolidation-Setup and Reengineering, to Call Center Outsourcing or Call Center Designs & Ergonomic furniture.

 

We are able to offer you call center solutions and customized services that directly benefit companies through increased productivity and improved call center efficiency. Often companies recruit the wrong person or equip the right person with the wrong tools. CCSD removes the guesswork and puts in practice its years of expertise and successful track record.

 

We help with setting up a brand new call center, expanding or re-engineering an existing center, or guide our clients through the relocation and consolidation process. Call Center Solutions Dubai provides a unique hosted call center platform, incomparable with any other solution on the current market. Our system enables you to create a fully-fledged professional call center with features available in expensive and high-end call center systems.

Call Center Solutions Dubai

OUR GOAL

Our main goal is to allow companies of any size to run high-end contact center for an affordable price. Don't invest in purchasing expensive systems anymore. With our call center solutions, you will operate a high-end professional contact center with features such as IVR, call recording, monitoring and call evaluations, the real-time panel with live statistics, wallboard, data reporting, full operators web console and much more. You can process calls, emails, web chats, SMS, faxes, and even social networks.

 

 

OPERATING IN EUROPE AND UNITED ARAB EMIRATES FOR OVER 10 YEARS, WE WILL PROVIDE YOU WITH TOP CLASS EXPERTISE IN CONTACT CENTER SOLUTIONS. 

 

 

We have 15+ years of experience in customer service solutions, business growth, customer care excellence and contact center operations. We deliver full installation, configuration, and training, including non-stop SLAs support 24/7.

 
 
OUR CLIENTS
We have over 5,000 customers across the globe. Our Contact Center Solutions are used by thousands of users and customers every day. 

CONTACT CENTER

PRODUCTS & SERVICES