CONTACT CENTER

PRODUCTS & SERVICES

Daktela WebChat

Daktela Webchat enables in a simple way to add to your website or e-shop web live chat. It is a popular communication channel which should not be missed out on any sales web. Web chat design can be easily customized to reflect your website design. Operators handle incoming web chats directly in the Daktela application.

BASIC FEATURES

Custom chat box design

We understand that there are situations in which you do not choose from a wide range of design style templates which are available in Daktela Webchat. For this purpose we have created a Daktela Webchat developer library intended for website developers. Using this library they can create complete custom design webchat boxes which 100% reflects your website design.

Chat reason codes

In every chat's queue you can set own chat's reason status code which will be chosen by your operators while leaving the chat. Based on that you can evaluate the most common types and areas of questions and make subsequent conclusions.

Handle multiple chats

Daktela chat allows you to handle multiple chats at a time. You can set maximum concurrent chats for each agent per his/her capability. You can even make or receive calls during your work on webchats if needed and configured.

Visitor tracking

The webchat operator can see in real time from which webpage the webchat was initiated and also tracks all clicks and URL changes. Thus operator can react accordingly and adapts his/her reponse

Chat transfers and consultation

Webchat's operator can transfer the chat to another operator or invite another operator or teamleader into his/her webchat for consultation.

Chat transcripts

All webchat communication transcripts are saved and are automatically added to customer's communication history. You can even use the benefits of fulltext search if needed.

ADVANCED FUNCTIONS

Customized design of Webchat

We understand that there are situations in which you do not choose from a wide range of design style templates which are available in Daktela Webchat. For this purpose we have created a Daktela Webchat developer library intended for website developers. Using this library they can create complete custom design webchat boxes which 100% reflects your website design.

Webchat reports and statistics

Daktela provides a wide range of predefined webchats reports and operators performance which are calculated in real time. There are tools like realtime panel or LCD wallboard, which enables to use predefined wallboard widgets to build perfectly customized wallboards. The most commonly used reports offered by Daktela Webchats are for example: number of webchats in various queues, SLA, length of the webchats and individual performance of operators.

Integration with Helpdesk and CRM

Daktela WebChat is integrated into the CRM system and helpdesk. The operator already at the beginning of the chat sees customer’s contact card with complete communication history among all channels and all open and resolved helpdesk tickets. The operator can easily assign the webchat communication to existing helpdesk ticket or create a new one. Webchat is automatically assigned to customer’s contact card communication history.

 

The Virtual Call Center software

Using the Virtual Call Center hosted application, all companies performing call center activities can shrug off burdens related to the former traditional method. Whether you are looking for small sized call center software or need top-notch call center performance for hundreds of users, our Virtual Call Center software offers you the proper solution in every case. You can start your own telemarketing services within a few days or you can extend the existing system and make it more efficient. In addition, the software is also suitable to perform customer surveys feedback.

A unique call center software

Call Center Solutions Dubai  provides you with Cloud Call Center software that is one of its kind! We automatically provide our customers 24x7 technical SLA support, deliver training's and offer the possibility to operate your cloud call center software on your own. That means, you can change your IVR recordings and much more within just a few moments! We know your business needs flexible tools, start with us!

Entire contact center establishment

Cloud based contact center solutions represent future. Upgrade your operations to contact center and learn how to manage multi channel communications. Our internet based hosted contact center solution provides you with everything you need to run an effective contact center.

Saving on the operation of a call center?

The operation of professional call centers is not cheap as they require expensive equipment purchase and offer very inflexible solutions if you need to make any changes based on your business decisions throughout the time being. All this can be significantly reduced with our Virtual Call Center solution because all you need here is a computer, headset and internet connection. With cloud call center software, your operators can be seated anywhere in the world. Make your call center as flexible and effective as you need.

Need outgoing call center service?​

In this case the Virtual Call Center will serve your customer service in the most efficient way! Its usage is easy to learn and you can reduce the length of calls waiting time with our predictive dialer. You can run as many outbound campaigns as you need, schedule them and mass upload and mass edit any data you need. All data can be exported to CSV, Excel or TXT. Start your business campaigns now.

Need incoming call center service?​

Call Center Solutions Dubai Virtual Call Center software will serve your customer service in the best customer care excellency possible. From IVR, click to call back, calls routing, online data on your performance to operations from anywhere in the world, servicing customers at their local numbers.