CONTACT CENTER

PRODUCTS & SERVICES

All-in-one

Contact Center

We connect phone, email, chat and social media through one software to enhance your customer experience.

WHY TO CHOOSE OUR SOLUTION

By developing our solutions, we have utilized our many years’ experience gained from implementing hundreds of contact centers.

Native OmniChannel

Native support for all communication channels in one application - phone, email, help desk, SMS, web chat and social networks.

Realtime reporting and statistics

Daktela natively supports unified reporting across all communication channels and offers tens of frequently used reports.

Open platform with API

Daktela offers an open multichannel platform with a REST API interface and many ready to make integrations into other systems.

Customer's communication history

Daktela automatically records communication history from all channels into the CRM customer's card. Then the CRM card is automatically provided to the operator in the right time.

Cloud and dedicated solution

Daktela was designed as a cloud service or as a software running on a dedicated server or in your virtual environment.

Technical support

High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. Yes, we use our own solution.

ADVANCED FUNCTIONS

IVR VOICE NAVIGATION

A technology that allows you to take advantage of today’s rapidly evolving Speech Recognition technology. Your customers can now say commands directly to the Daktela system, stating which team or person they wish to be connected to.

AUTOMATED WEBCHAT

Reduce the cost of your contact center operators serving hundreds of the same general queries on web-chats, SMS or Facebook Messenger. We have developed chatbot that will handle all the queries automatically for you.

COMPLEX REPORTING

Everyone understands reporting a little differently, and everyone has a slightly different expectation or a need. That is why we have prepared Proof of Concept solution enabling our customers to prepare completely their own report on data in Daktela V6.

CONVERT TEXT TO VOICE

Do you need to call hundreds of contacts with a personalized message or do you want to build great sounded IVR with dynamic text? We’ve prepared the text-to-speech technology with a premium voice engine.

ABOUT US

When it comes to Call Center & Telecommunication services and technology, we know our stuff. We are experts, specialized in Europe & Middle East markets for 15+ years. We offer the complete portfolio of call center solutions from call center  IT systems & hardware to services such as voice recordings, consultancy, outsource or building your own call center from scratch.

EXPERIENCED TEAM

We are na experienced team of telecommunication experts who have been dealing with virtual PBX'S and Contact centers for more than 10 years. We develop and operate one of the largest VoIP cloud infrastructure in the CEE region on which every day relies over five hundred corporate customers.