Call Center Solutions Dubai
Features & Functions
Effortlessly manage all your customer inquiries in one place
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Call recording
Monitor your calls in realtime or after hangup as call recording is an essential part of the platform, without the need to install anything else.
Smart routing
Route your interactions using simple or advanced rules and workflows you can define and change.
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Outbound campaigns
Call your customers or other contacts with integrated campaign module including all types of diallers - preview, progressive, power, and predictive.
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REST API
An open API is available as part of every installation. Easy to connect to, with thorough documentation and a portfolio of CLIs available, simply ready to use.
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Tickets
Unlike many other solutions the ticketing functionality is directly embedded in the product as a complimentary feature.
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CRM
Use the benefit of simple integrated CRM module, which enables your agents to list all customers and their interactions, open cases and many other information.
Walboards
An open API is available as part of every installation. Easy to connect to, with thorough documentation and a portfolio of CLIs available, simply ready to use.
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Statistics
Use the benefit of simple integrated CRM module, which enables your agents to list all customers and their interactions, open cases and many other information.
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International phone numbers
Unlike many other solutions the ticketing functionality is directly embedded in the product as a complimentary feature.
Why choose CCSD Software Solution
By developing our solutions, we have utilized our many years’ experience gained from implementing hundreds of contact centers.
Native OmniChannel
Native support for all communication channels in one application - phone, email, help desk, SMS, web chat and social networks.
Realtime reporting and statistics
CCSD natively supports unified reporting across all communication channels and offers tens of frequently used reports.
Open platform with API
CCSD offers an open multichannel platform with a REST API interface and many ready to make integrations into other systems.
Customer's communication history
CCSD automatically records communication history from all channels into the CRM customer's card. Then the CRM card is automatically provided to the operator in the right time.
Cloud and dedicated solution
CCSD was designed as a cloud service or as a software running on a dedicated server or in your virtual environment.
Technical support
High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. Yes, we use our own solution.
Advanced Functions
IVR VOICE NAVIGATION
A technology that allows you to take advantage of today’s rapidly evolving Speech Recognition technology. Your customers can now say commands directly to the CCSD system, stating which team or person they wish to be connected to.
AUTOMATED WEBCHAT
Reduce the cost of your contact center operators serving hundreds of the same general queries on web-chats, SMS or Facebook Messenger. We have developed chatbot that will handle all the queries automatically for you.
COMPLEX REPORTING
Everyone understands reporting a little differently, and everyone has a slightly different expectation or a need. That is why we have prepared Proof of Concept solution enabling our customers to prepare completely their own report on data in CCSD V6.
CONVERT TEXT TO VOICE
Do you need to call hundreds of contacts with a personalized message or do you want to build great sounded IVR with dynamic text? We’ve prepared the text-to-speech technology with a premium voice engine.
About Us
When it comes to Call Center & Telecommunication services and technology, we know our stuff. We are experts, specialized in Europe & Middle East markets for 15+ years. We offer the complete portfolio of call center solutions from call center IT systems & hardware to services such as voice recordings, consultancy, outsource or building your own call center from scratch.
Experienced Team
We are an experienced team of telecommunication experts who have been dealing with virtual PBX'S and Contact centers for more than 10 years. We develop and operate one of the largest VoIP cloud infrastructure in the CEE region on which every day relies over five hundred corporate customers.
