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Our expertise include

Asterisk PBX technical support (installation, operation, settings, echo cancellation etc.)     

Integration of Asterisk PBXs into company systems     

Connection of Asterisk PBXs with legacy PBXs (Nortel, Cisco, Matra, Alcatel etc.)     

IP communication consulting (QoS, codecs, hardware selection etc.)     

Development and implementation of new features and dial plans for Asterisk PBXs (IVR systems, recording systems, load       balancers etc.)     

Consulting and implementation of high-availability solution for Asterisk PBXs (Asterisk cluster, redundancy, backup etc.)     

 

We provide technical support via

On-call technical support     

Remote access via SSH     

Email technical support     

On-site technical support     

 

How to get technical support

Email your request to gabriela@betterconsulting.ae. Our technical support operatives will contact you and suggest the best solution for you.

 

 

SLA technical support contract clients

 

For SLA contract clients we guarantee technical support response time. The time is defined in the particular SLA contract and the service can include defective hardware replacement. For SLA clients we perform regular system maintenance, such as security patches installation, monitoring log outputs or backup system control.

 

For all our SLA clients we do provide extra installation of monitoring module which monitors all system operations; any problem recorded is automatically logged into our central system. According to the type of the logged problem we contact you and propose a tailored solution for the particular problem. This system allows us to detect problems of your system, such as peak-time overload of your PBX, lack of voice channels, disk space problems, ISDN line failures, IP trunks failure/unavailability, site or hardware problems etc.

 

 

Example output from monitoring module – voice channels overload:

 

 

 

SLA SUPPORT

 

Our technical department is ready to provide you with quick and professional technical support. We can help you to solve problems that can surprise you when using Asterisk IP PBX. We are also able to develop new features or customize the current ones in case you need special features to meet your specific needs. These are mainly various kinds of IP PBXs integration into company systems or call centre features implementation. Professional charged technical support for any hardware of Asterisk PBX from our range is commonplace.

 

 

For SLA contract clients we provide on-site technical support with guaranteed response time including hardware replacement (PBXs, PCI cards, GSM gateways).

 

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Technical support price list
Prices are subject to change based upon client's requirement
Hourly rates for technical support contract (SLA) clients

300 AED/hour

Working hours Mon - Fri (9am - 5pm)

350 AED/hour

Out of business hours
Hourly rates for non - SLA clients

450 AED/hour

Working hours Mon - Fri (9am - 5pm)

500 AED/hour

Out of business hours
Hourly rates for clients with their own PBX

420 AED/hour

Working hours Mon - Fri (9am - 5pm)

560 AED/hour

Out of business hours

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Need more information?

For more information please contact our  sales department.